Refund policy

Return Policy — Kyudo Collections

We want you to love your Kyudo Collections bag. If you're not completely satisfied, we're here to help.

Eligibility

• Returns are accepted within 10 days of the delivery date.
• Items must be unused, unwashed, and in original packaging with all tags attached.
• Items purchased on sale or marked as final sale are not eligible for return.

How to Initiate a Return

1. Email us at hello@kyudocollections.com with your order number and reason for return.
2. We'll respond within 2 business days with return instructions and the warehouse address.
3. Ship the item back using a trackable shipping method at your own cost.
4. Once received and inspected, your refund or store credit will be processed within 5–7 business days.

Refunds

• Store credit is issued by default and is valid for 12 months.
• If you prefer a cash refund, it will be returned to your original payment method minus a $5 restocking fee.
• Original shipping charges are non-refundable.

Defective or Wrong Items If you received a damaged, defective, or incorrect item, we'll make it right — at no cost to you. Please email us within 7 days of delivery with photos and your order number, and we'll arrange a replacement or full refund including return shipping.

Non-Returnable Items

• Used or damaged items (due to customer handling)
• Items returned without prior authorization
• Gift cards

Return Shipping Address c/o Saltbox, 910 W Carver Rd, Ste B21, Tempe, AZ 85284

Contact Us hello@kyudocollections.com | kyudocollections.com