Returns & Exchanges

We want you to love your KYUDO purchase. If it’s not quite right, we’re happy to accept eligible returns within 30 days of delivery.

30-Day Easy Domestic Returns

Items must be returned in their original, unused and resalable condition, with all original tags, accessories and packaging included.

To begin a return, simply contact our Customer Care team at hello@kyudocollections.com with your order number and the item you would like to return.

Once your return request has been confirmed, our team will provide you with the return instructions.

Return Shipping

For standard returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

If your order arrives damaged, defective or incorrect, please contact us and we’ll be happy to make it right. For eligible claims, KYUDO will cover the appropriate return or replacement shipping costs.

Refunds

Once your return has been received and inspected, we’ll notify you when your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

KYUDO does not charge a restocking fee on eligible returns.

Original paid or expedited shipping charges, if applicable, are non-refundable unless the return is due to an error by KYUDO or otherwise required by applicable law.

Exchanges

If you would like a different color or style, please contact our Customer Care team at hello@kyudocollections.com.

Exchanges are subject to product availability. If your preferred item is unavailable, you may return your eligible purchase for a refund and place a new order.

Damaged, Defective or Incorrect Items

Every KYUDO order is carefully prepared before shipment. If something isn’t right when your order arrives, please contact us as soon as possible.

Please include your order number and, where helpful, photographs of the issue so our team can assist you promptly.

Depending on the circumstances, we’ll arrange an appropriate replacement, return or refund.

Sale & Promotional Purchases

Items purchased during KYUDO seasonal events, promotional offers or with discount codes remain eligible for our standard 30-day return policy.

A promotional price does not affect your return eligibility.

Return Conditions

To ensure we can accept your return, items should remain unused and in their original, resalable condition, with all original tags, accessories and packaging included.

If an item does not meet these conditions, our Customer Care team will contact you before the return is processed.

Nothing in this policy limits any rights available to you under applicable consumer protection laws.

Return Address

Once your return has been confirmed by our Customer Care team, please send your return to:

C/O
Saltbox
910 W Carver Rd
Tempe, AZ 85284
United States

Please contact us before sending your return so our team can confirm the return and 

help ensure it is processed correctly.

Need Help?

Our Customer Care team is here to help with any questions about your order, return, exchange or refund.

Email: hello@kyudocollections.com

help ensure it is processed correctly.